top of page
  • What happens if the technician resolves the issue well before the end of the allotted 3-hour block of time?
    If our technician successfully resolves your technical issue well before the scheduled 3-hour time block, we will also take the opportunity to optimize your machine and enhance its performance. We are dedicated to ensuring that you receive excellent value for your investment and make the most of the time you have purchased from us. By offering a variety of optional technical tasks, we strive to fully utilize the allocated time and address all of your technical requirements. If you have any further questions or concerns, please don't hesitate to reach out to Noel, our founder, at
  • What qualifications and experience do your technicians have?
    Our technicians are highly qualified and experienced professionals who assist Fortune 500 companies. They have received extensive training in IT troubleshooting methodologies, which were developed by our founder and serve as a significant competitive advantage for our company. We take pride in selecting only the top technicians who possess a minimum of 2 years of technical support experience. Furthermore, we ensure that they have excellent communication skills and adopt a customer-centric approach. This enables them to deliver exceptional customer service and technical support to our clients.
  • What type of technical issues can the online tech support service help me with?
    Our online tech support service can assist you with a wide range of technical issues, including but not limited to: Software tutorials Fixing all aspects of Windows machines issues Hardware assessment and optimization Virus and malware removal Help with free AI assistant installation We understand that technical issues can be complex and frustrating, which is why we offer a range of technical support options to suit your needs. When you book a time slot with us, you will be prompted to select the specific technical issues you need assistance with. This ensures that our technicians are prepared to help you with the exact problems you are facing, and you receive the best possible support.
  • How do I access the online tech support service?
    Accessing our online tech support service is both simple and convenient. Once you have booked a time slot with us, one of our technicians will contact you at the agreed-upon time either through email or by phone. During this initial communication, the technician will confirm the details of the technical issues you need assistance with and seek your permission to install remote desktop software. This software will enable them to remotely control your machine and address the technical problem effectively. Upon receiving your approval, the technician will gain remote access to your computer and proceed to troubleshoot the issue you are facing. It is essential that your machine is connected to the internet before the scheduled session. If, for any reason, your machine is unable to connect to the internet, please email us in advance of the session so that we can explore alternative possibilities to assist you.
  • Why does my booking needs approval?
    We strive to ensure that your technical issue can be resolved remotely and within a 3-hour timeframe. Our goal is not simply to charge you without being able to address the problem effectively, only to later inform you that an onsite technician is necessary. However, we will make every effort to assist you remotely and provide alternative solutions or methods to resolve your issue if we are unable to handle it remotely. Our intention is to provide you with the best possible service and support throughout the process.
  • What payment methods are accepted for the online tech support service?
    We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. To process payments, we use the Stripe payment gateway, which is a secure and reliable platform for online payments.
  • Do you provide recurring weekly or monthly technical support?
    Yes, we do. Please feel free to contact us at, and we will be delighted to discuss your specific requirements in detail.
  • Do you provide White Label Service for SMEs?
    Yes, we do. For further information and to discuss your specific technical needs and environment, please reach out to us via email at We look forward to assisting you.
bottom of page